Morons in Cyberspace : Waterstones

Waterstone’s customer service department has email, but their marketing department does not.

Waterstone’s customer service department tell me that in order to contact their marketing department, I need to send a letter in the post to their head office.

A letter?

In the post?

Are they kidding?

Apparently not!

I am supposed to believe that their marketing department doesn’t have email, so not only can I not send them an email, their customer service department are also unable to forward my message to them – which shows their CSD offers no ‘service’ at all.

And that’s a shame, because they’ll never see the message about the problem with their website, and they’ll likely never fix it.

Carry on losing business; you’ve lost mine already.

This entry was posted in Websites. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s